TalentLens FAQs
About TalentLens
Q: What is TalentLens?
A: TalentLens is an Internet-based "e-testing" system for the distribution, analysis, and administration of professional assessments.
Q: Who should use TalentLens?
A: TalentLens is designed for professionals who are involved in the administration of assessments.
Q: How do I register to use TalentLens?
A: Select Register on TalentLens start page, complete the registration form, and press submit. You will receive your registration and log-on information within a few minutes of registering.
Q: What if I don't see the assessments my company currently uses at TalentLens?
A: There is a good probability that an assessment similar to the assessment your company is using (or perhaps a better test) is available at TalentLens. If not, please contact us with the assessment you are interested in.
Your Account
Q: How does my account function?
A: Your Account is an interactive on-line workspace where registered users can order, assign, and track assessments as well as review completed reports. Users can review assessment documentation, and sample reports for all products that are offered at TalentLens.
Q: After I register, how long will it take for my account to be activated?
A: Your account will be activated within a few minutes of registering. If you have one of the following email domains, it may take up to 2 business days to receive your registration and log-on information.
xxxx@hotmail.com
xxxx@yahoo.com
xxxx@gmail.com
xxxx@bigpond.net.au
xxxx@tpg.com.au
xxxx@iinet.net.au
xxxx@optusnet.com.au
xxxx@ozemail.com.au
xxxx@msn.xtra.co.nz
xxxx@paradise.co.nz
Purchasing Assessments
Q: How do I determine which assessments are appropriate for my organisation?
A: Many of the assessments available are likely appropriate for your organisation depending upon your needs. To facilitate your use of instruments at TalentLens, registered users can access assessment documentation through their account so that they can make an informed decision about which instruments are most appropriate for your individual situation.
If you are unfamiliar with assessments, contact TalentLens by email or call Client Services at 1800 882 385 (AUS) or 0800 942 722 (NZ) to find out more.
Q: What is the cost of the assessments on TalentLens?
A: The costs of assessments vary considerably, and are primarily determined by the complexity of the assessment. At TalentLens pricing is very competitive, and the time savings are significant. Pricing and quantity discounts are listed by assessment within your account. All prices listed for TalentLens products are GST exclusive.
Q: How do I purchase assessments?
A: Assessments are purchased from within your account using either a major credit card or by choosing to bill to your account. If you choose to pay by credit card, for security reasons, we require that you call us to verify your card details. If you would prefer that we contact you to procure those details, please send us an email with the best contact phone number, and we will get back to you within one working day.
If you would like to be contacted, please send your email to info@talentlens.com.au, or Click Here.
Taking Assessments
Q: How does someone take an assessment?
A: In order for an individual to take an assessment, he or she must click the active URL link in the automatic notification e-mail you sent them from your account.
Q: How long does it take an assessment taker to complete an assessment?
A: The length of an assessment depends on the type of assessment being taken. The time ranges from 5 minutes to 60 minutes, with the average assessment being less than 30 minutes. Time estimates are provided for each assessment.
Q: What happens if an assessment session is interrupted or terminated for some reason?
A: The assessment taker’s answers are maintained from the point of the last answer page that was submitted.
Reviewing Reports
Q: What occurs after an assessment taker completes an assessment and submits it?
A: The assessment taker’s responses are sent to the scoring server for scoring.
Q: How fast are the assessment results returned to my account?
A: An assessment is scored and the report generated within moments (usually less than three minutes under most conditions).
Q: What kind of information is returned to me after an assessment taker completes an assessment?
A: Assessment reports vary depending on the assessment. Regardless of the assessment, though, you can expect to receive a comprehensive report. This norm-based analysis may also include developmental suggestions and guidelines. Sample assessment reports are available in your account.
Confidentiality and Security
Q: How does TalentLens ensure the confidentiality of my registration information?
A: Registration information is used to determine your qualifications to administer the various assessments available at TalentLens. None of this information will be sold or redistributed, but group data may be compiled and redistributed or sold in the form of research, special industry reports, and TalentLens usage pattern studies. TalentLens may occasionally send e-mail to all Assessment Administrators with news or announcements. You can stop this by notifying us of your desire.
Q: How does TalentLens ensure the security of the assessment data?
A: For obvious reasons, we are very concerned about protecting all of the information at TalentLens because of its sensitive and personal nature. We use advanced security methods that include multiple levels of password access, SSL encryption of personal data, assessment responses, and assessment reports, off-line scoring servers, and detailed behavioral analysis of the assessment and security context by experts in psychometrics and internet security. For this reason, we do not store credit card data (which is the reason why credit card numbers must be entered for each transaction, if this is your payment method). Assessment reports travel through encryption. Pearson is committed to proving that its security model for professional testing surpasses that of any other testing method, including paper and pencil.
Q: Can I retrieve my password if I've forgotten it?
A: In order to ensure a greater level of security, old passwords may not be retrieved. However, you may go to the Sign-In page and follow the directions to have a random temporary password e-mailed to you. You will be required to change this the next time you log in to your account.
Q: What information will you retain about me in your database?
A: Please refer to the TalentLens Privacy Policy for a detailed explanation of this question.
Support
Q: How do I contact TalentLens for support?
A: E-mail us at info@talentlens.com.au or call Client Services on 1800 882 385 (AUS) or 0800 942 722 (NZ).
.jpg){kind=small}
